Return & Refund Policy

Thank you for choosing Rozali Rai Makeup Brushes. We appreciate your trust and work hard to deliver the highest-quality products.

If you are not fully satisfied with your purchase, please review the policy below.

1. Eligibility for Returns
- Our return policy is valid for 14 days from the date of delivery.
- To be eligible, the brushes must be unused, unwashed, and in their original packaging.
- We cannot accept returns on used or washed brushes.

2. How to Initiate a Return
To start a return, please email us at info@rozalirai.com within the 14-day return window.
Include:
- Your order number
- A description of the issue
- Photos, if applicable

Our team will provide return instructions after reviewing your request.

3. Refunds
- Refunds are issued to the original payment method after the returned item is inspected.
- Shipping fees are non-refundable.

4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately with photos.
We will arrange a replacement or refund.

5. Non-Returnable Items
For hygiene reasons, we cannot accept returns for used or washed brushes.

This policy may be updated without prior notice. For any questions, please contact us at info@rozalirai.com.